A key goal of the Best Practices program is to create opportunities for you to make real change to your agency and its success. Check out all the products available from the Big "I" Best Practices.
The Customer Service Experience - An Independent Agent's Guide to Serving Today's Customer
This 11-installment online series is published on the
15th of every month with information, research, worksheets, quick
tips, and more to assist agencies in creating a meaningful customer service